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June, 2001

Dear Merchants Customer,

Privacy and the protection of your personal information is a very important matter that demands your attention. Merchants Insurance Group wants you to know how we collect, disclose, and protect the confidentiality of your personal information.

Merchants Insurance Group is committed to maintaining our customers’ private information in a secure and confidential manner. We will not disclose your personal information to third parties for the purposes of selling their products or services to you.

Enclosed with this letter is a copy of our Customer Privacy Policy. We urge you to review the enclosed information carefully. After you have read it, if you have any questions about our privacy policy or information practices, you may contact us at:

Merchants Insurance Group
250 Main Street
Buffalo, New York 14202
Attention: Customer Privacy Inquiries, Catherine Chamberlin

Thank you for choosing Merchants Insurance Group as your insurance company.

Sincerely,



Robert M. Zak
President and CEO
Merchants Insurance Group

This notice is provided on behalf of the following companies:

Merchants Mutual Insurance Company
Merchants Insurance Company of New Hampshire, Inc.