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You Have Several Ways To Report An Insurance Claim With Merchants

File and Insurance Claim

In order to report a claim, you may contact your insurance agent directly. To find your agent's contact information, use our Agency Locator.

Report your claim directly to Merchants online.  

Report your auto glass claim online. 

Report your Personal Automobile claim by downloading the Merchants' Claim Reporting Smartphone App onto your iPhone or Android.

You may also report your claim directly to Merchants by calling the appropriate Claim Service Center listed below:

  If you live in: Call
  New York, Western Pennsylvania, Ohio or Michigan

1-800-952-5246
  New Jersey or Eastern Pennsylvania

1-800-322-8608
  New Hampshire, Massachusetts, Rhode Island, Vermont or Maine

1-800-258-3574
  All others 1-800-952-5246

Click to hear what our policyholder
says about his claim experience!


After normal business hours (8:00am - 7:00pm Monday - Friday), please call our toll-free Emergency Claims Reporting number at 1-888-644-6680.