Policyholder Experience We appreciate your confidence in us! Use this webpage as your Merchants policyholder communications resource center. Go Back to Merchants University Policyholder Experience Resources Explore resources on our policyholder experience, allowing you to familiarize yourself with what your clients see and to further assist you as you help them. Paperless Communications Going Paperless Introduction Signing Up to Receive Policy Download Signing Up to Receive eDocs Introduction to ePolicy & eBill ePolicy & eBill for New Business Policies Issued Online ePolicy & eBill for Non-Web New Business & Existing Policies Commercial Lines Policy Transaction/Communication Log How Do I Subscribe Myself to Receive Notifications How Do I Subscribe My Staff to Receive Notifications Using the Enrollment Activity Log for ePolicy & eBill Using the Enrollment Report for ePolicy & eBill Merchants Policyholder Website Policyholder Website - How a Policyholder Creates a Login ePolicy & eBill - How a Policyholder Can Enroll Co-Branding ePolicy & eBill Documents My Merchants Policyholder Portal My Merchants Policyholder Portal + Text Alert Options! My Merchants Policyholder Portal + Text Alerts (Policyholder-Targeted) Welcome & Portal Sign Up Emails – Commercial & Personal Lines Welcome & Portal Sign Up Emails – Commercial Lines Only How a Policyholder Can Update Their Email