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I just wanted to take a minute to thank [my Merchants Claims Representative] for the great job you did for my insured who happens to be my best friend. She was so pleased with your service. I wish all claim reps were like you.


[Thank you] for doing an absolutely awesome job on supporting and guiding me thru the process of resolving my claim. There is so much back and forth communication to be done to keep successfully on point to final resolution. Filing of police report with NYS DMV, Repair Shop, Adjuster, Rental Vehicle, Adjuster for Supplemental Update, Resolution Department follow up on Arbitration, Transfer of Funds. I’m sure I missed a few but I could not have done it without the guidance and support of [my Merchants Claims Representative and my agent], they are truly a valuable asset to each of their employers in providing the highest of Customer Satisfaction! Thank You!


Wanted to thank you for making this a smooth sailing experience. Unfortunately I have been involved in auto collisions in the past, but [Merchants' Claims Representative] has been the nicest person to deal with... THANK YOU FROM THE BOTTOM OF MY HEART!!!!

Timothy WertsPolicyholder

My very first experience with Merchants, they went above and beyond to help me, and my client was thrilled!


I just wanted to let you know that I can’t express in enough words how good [your claim representative] is at her job...She never leaves me waiting for an answer. She is always helpful and willing to dive into any problem I have ever thrown her way and gets it resolved. She really is an asset to your company/department…I just wanted to let you know that she is great and it is always a pleasure dealing with her.

Rochelle Tropiano, Calhoun Agency, Inc.Agent

[Merchants Claim Representatives] made a complicated process very easy to understand.... [They] were very professional, polite, helpful and very knowledgeable.... These two processionals are the reasons why I would not hesitate to recommend Merchants Insurance to anyone.

Mike S.Policyholder

I can’t praise the staff at Merchants enough for your support, loyalty and ease of doing business from [your New England office] to frankly everyone who has supported my office for so many years—A team on your side with so much value, loyalty and character.

Seth Fragala, Financial Insurance ServicesAgent

…thank you…you made the process a lot easier. Everything worked out.

Linda W.3rd party claimant

I think Merchants is GREAT. You are to be commended for running a class act company that is so supportive of the Agency system. Thank you for all you do.

John D'Agostino Jr., D’Agostino AgencyAgent

A tree fell into the south end of my building… Prior to this experience I have been told that insurance companies are difficult to work with, almost impossible to get reimbursed for the damages and often a lawyer is required. Working with Merchants has disproved this false rumor admirably. I feel absolutely blessed to have… Merchants Insurance Group on my side. I wanted other people to know about my good fortune and placed an ad in our local Pennysaver thanking them all.

Gene Scherline, Genesee Valley Veterinary ClinicPolicyholder

Better Customer Service does not exist!

Jonathan Carroll, Vice President at Bradley & ParkerAgent

A partner we believe makes all decisions with the customer’s interest in mind.

The Budde Agency, Inc., Amityville, New York

…we sincerely appreciate all you have done to ease our mind and go the extra step to help resolve our case. You have been informative, always keeping us up to date on the situation and such a delight to talk to. Your professionalism and work ethic is something today’s businesses don’t often have. I have and will continue to recommend Merchants Group to fellow business owners, specifically for their superior customer service. A business is only as good as its people and the service they provide. Merchants is lucky to have caring people like you aboard.


One of our policyholders said to our Claims representative, Beverly: “… I am so happy that I made the choice to switch to Merchants. I have had nothing but wonderful experiences with everyone I have encountered there. I have been just raving about it to all my Co-workers. Hopefully some may look into changing their policies to Merchants as well. Thanks for making my day today!”Merchants is lucky to have caring people like you aboard.

Karen R.Policyholder

You have hit the “sweet spot” with insurance service. Keep it up!

Charles S.Policyholder

Claim representative was helpful and professional. Thanks for the great service.

Edgar C.Policyholder

It was in the middle of a holiday and service could not have been better. Exceptional!

Steve F.Policyholder

Fantastic company with fantastic people!

Rose BruccoleriAgent

Merchants provides great service! Not only to the agents and partners, but the policyholders more importantly.

Ryan PlatzAgent

Merchants consistently delivers fantastic customer service with amazing prices for our clients.

Steven MonaAgent