Merchants Insurance Group offers convenient, personalized options to manage your bills. We accept traditional bank or credit union checks, electronic checks (eCheck), Electronic Funds Transfer (EFT), online credit card payment, MIGPay®, Merchants’ pay-as-you-go Workers’ Compensation payment program and have Merchants Mobile for mobile device payments.
For quick payments call 1-800-462-8182. Our automated Integrated Voice Response (IVR) system is available 24/7 to make a payment over the phone.
For complete details, see the Payment Options section below to choose the best option for your needs. Our customer service representatives can be reached at 1-800-462-8182, Monday – Thursday, 8:00 a.m. – 5:00 p.m. EST, and Friday, 8:00 a.m. – 4:00 p.m. EST.
Merchants provides a variety of payment plans depending on your needs and policy types, including a one-time payment or a variety of payment options spread throughout the year.
Electronic Funds Transfer
Electronic Funds Transfer (EFT) is a secure enrollment billing service that allows you to automatically pay your bill from your checking or savings account from a bank or a credit union.
eCheck is a secure, one-time electronic payment service using your checking or savings account from a bank or credit union.
A Visa, MasterCard or Discover credit card allows you to securely pay your insurance bill online.
MIGPay® is Merchants Insurance Group’s easy and convenient “pay-as-you-go” billing and payment program for Workers’ Compensation policies. When your payroll is reported each payroll period, MIGPay® withdraws only the actual premium due for that payroll.
Merchants Insurance Group’s ePolicy and eBill paperless service offers convenient, personalized options to manage your account online.
The Merchants Mobile App is free to download to your mobile device and can be used for bill payment with an eCheck or credit card. With the app you can view your payment history, last payment date, payment amounts and payment due dates.
What Our Customers Say
“Merchants exceeds my expectations of what an insurance company should be.”PolicyholderStephanie R.
“It was in the middle of a holiday and service could not have been better. Exceptional!”PolicyholderSteve F.
“Claim representative was helpful and professional. Thanks for the great service.”PolicyholderEdgar C.
“Better Customer Service does not exist!”AgentJonathan Carroll, Vice President at Bradley & Parker
“As a Super Regional Carrier, you guys do it better than the Nationals.”Bill AnthonyR&W Brokerage, Inc.
“Merchants cares! Agents and customers alike receive the best service from knowledgeable professionals always.”Julie HartNeefus Stype Agency, Inc.