Headquartered in Buffalo, New York, Merchants Insurance Group is comprised of three companies, Merchants Mutual Insurance Company, Merchants Preferred Insurance Company and Merchants National Insurance Company.
Our products are sold through a network of more than 1,000 independent insurance agents in Massachusetts, Michigan, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, and Vermont. We sell our products through independent insurance agents because we believe they provide value to policyholders through their broad range of products and their insurance expertise.
Our goal is to develop and deliver outstanding products, respond to our customer requests, and to resolve claims quickly and accurately. We are committed to new technologies and online capabilities and are continuously implementing new features to make doing business with us faster and easier than ever.Download our Mission Statement
Merchants Insurance Group supports community volunteer work and fund raising. Our colleagues are active in hands-on projects and fund raising activities throughout our operating territories. Merchants provides colleagues with many opportunities to make charitable giving both easy and personal.
We promote active participation in a variety of projects, including walks for charity, the annual United Way campaign and the “Casual for a Cause” dress down days, supporting local charities. We have a long history of active employee engagement, and for many years have raised more than $100,000 each year for various charities. As well as working hard to earn your business every day, we believe in serving those in need.
Where are we located?
Merchants Insurance Group provides property and casualty insurance protection to policyholders in Massachusetts, Michigan, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island and Vermont. Our regional offices are located in:
Buffalo, New York
(Serving Michigan, Central and Western New York, Ohio and Western Pennsylvania)
Greg Robinson, Regional Vice President
250 Main Street
Buffalo, New York 14202
800-462-1077 * 716-849-3235
Hauppauge, New York
(Serving Hudson Valley and Long Island, New York)
Eric Feit, Regional Vice President
1393 Veterans Memorial Highway, Suite 410N
Hauppauge, New York 11788
800-722-6523 * 631-366-3355
Bedford, New Hampshire
(Serving Massachusetts, New Hampshire, Rhode Island and Vermont)
Scott Behrent, Regional Vice President
5 Bedford Farms, Suite 101
Bedford, New Hampshire 03110
800-258-3574 * 603-622-9966
Mt. Laurel, New Jersey
(Serving New Jersey and Eastern Pennsylvania)
Rich Chichester, Regional Vice President
309 Fellowship Road, Suite 300
Mt. Laurel, New Jersey 08054
800-322-8608 * 856-235-8890
Why use an independent agent?
Independent insurance agents are able to offer their customers multiple product coverages from different insurance companies. This broad selection provides more options to find coverage that best suits a policyholder’s personal needs. They can take the time to communicate in easy to understand language about what coverage is needed to protect the consumer’s assets. Typically the independent agent sells a variety of insurance to meet all of the customer’s needs in one place, including insurance for business, autos and homes. In addition, independent agents have strong community ties and know the communities they serve.
Merchants Insurance Group has the financial size and strength to meet the challenges of today’s business environment and the foundation to compete for the opportunities of tomorrow. All of the companies that comprise Merchants, Merchants Mutual Insurance Company, Merchants Preferred Insurance Company and Merchants National Insurance Company are rated “A-“(excellent) by the A.M. Best Company, a global insurance credit rating company.
Providing quality property and casualty insurance protection since 1918