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About Merchants

Merchants Insurance Group, comprised of Merchants Mutual Insurance Company, Merchants Preferred Insurance Company and Merchants National Insurance Company, is proud to serve our agents, policyholders and the communities where we do business with outstanding property and casualty insurance products. We’re also proud of the fact that all of our companies are rated “A-” by the A.M. Best Company, the leading rating company for the property and casualty insurance industry.
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Founded in 1918

On March 5, 1918, Merchants Mutual Liability Company opened for business. It was founded by Urban F. Jehle, owner and operator of a grocery store on Buffalo’s West Side. He returned from a grocers’ convention with the idea of banding merchants together for the mutual protection of their delivery vehicles. J.R. Young, a local insurance man, Owen B. Augspurger, a Buffalo lawyer, and C.W. Brown, a civil engineer, joined with him. They envisioned a company that would write automobile insurance through local independent agents. Mr. Jehle served as president of the company until 1923.

Throughout the years, we’ve grown and changed, bringing technology and quality products and services to our agents, our policyholders and our communities.

Over 1,000 Independent Insurance Agents

Today, Merchants works with more than 1,000 independent insurance agents in our business territories in Massachusetts, Michigan, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, and Vermont.

Our goal is to develop and deliver outstanding products, respond to our customer requests, and to resolve claims quickly and accurately.  We are committed to new technologies and online capabilities and are continuously implementing new features to make doing business with us faster and easier.

Our Mission StatementMeet the Leadership

Merchants Insurance Group’s 100th Anniversary

Merchants Insurance Group has been proudly serving our agents and policyholders for more than 100 years! 2018 was our official 100th anniversary, and we celebrated this historic event with a number of activities. Click here to see how we commemorated our anniversary.

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Regions We Serve

Merchants Insurance Group provides property and casualty insurance protection to policyholders in Massachusetts, Michigan, New Hampshire, New Jersey, New York, Ohio, Pennsylvania and Vermont.

CORPORATE HEADQUARTERS & WESTERN STRATEGIC BUSINESS CENTER

Serving Upstate and Western New York as well as Western Pennsylvania, Ohio, and Michigan

250 Main Street
Buffalo, New York 14202

800-462-1077 * 716-849-3235
716-849-3246 (fax)

Greg Robinson, Regional Vice President
grobinson@merchantsgroup.com

Learn More About Greg
EASTERN STRATEGIC BUSINESS CENTER

Serving Lower Hudson Valley and Long Island, New York

1393 Veterans Memorial Highway, Suite 401S
Hauppauge, New York 11788

Mailing Address:
250 Main Street
Buffalo, New York  14202

800-722-6523 * 631-366-3355
631-366-6727 (fax)

Andrew Meehan, Regional Vice President
ameehan@merchantsgroup.com

Learn More About Andy
NEW ENGLAND REGIONAL OFFICE

Serving Massachusetts, New Hampshire, and Vermont

5 Bedford Farms, Suite 101
Bedford, New Hampshire 03110

Mailing Address
250 Main Street
Buffalo, New York 14202

800-258-3574 * 603-622-9966
603-622-0606 (fax)

Kevin Lasante, Regional Vice President
KLasante@merchantsgroup.com

Learn More About Kevin
MIDLANTIC REGIONAL OFFICE

Serving New Jersey and Eastern Pennsylvania

309 Fellowship Road, Suite 300
Mt. Laurel, New Jersey 08054

Mailing Address
250 Main Street
Buffalo, New York 14202

800-322-8608 * 856-235-8890
856-273-8342 (fax)

Rich Chichester, Regional Vice President
rchichester@merchantsgroup.com

Learn More About Rich
Buffalo, New York Corporate Headquarters & Western Strategic Business Center
Bedford, New Hampshire New England Regional Office
Hauppauge, New York Eastern Strategic Business Center
Mt. Laurel, New Jersey Midlantic Regional Office

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IMPORTANT NOTICE FOR POLICYHOLDERS: Merchants will soon require multi-factor authentication to log into the My Merchants Policyholder Portal. Before November 1, 2024, all users should confirm they have access to the email associated with their user profile, as security codes for login will be sent to that email. Need help? Contact Customer Service at 1-(800) 362-3343.