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Buffalo, NY Office

Western Strategic Business Center (WSBC)
Upstate, Central, and Western New York as well as Western Pennsylvania, Ohio, and Michigan

250 Main Street
Buffalo, New York 14202
800-462-1077; Claims: 716-849-3235; Fax: 716-849-3246

Greg Robinson, Regional Vice President
grobinson@merchantsgroup.com

Regional Sales Team

 

To report an Auto Glass claim, please call 877-446-0431.

Call Merchants to report all other claims at 800-952-5246.

Merchants Buffalo, NY location building

IMPORTANT NOTICE FOR POLICYHOLDERS: Merchants will soon require multi-factor authentication to log into the My Merchants Policyholder Portal. Before November 1, 2024, all users should confirm they have access to the email associated with their user profile, as security codes for login will be sent to that email. Need help? Contact Customer Service at 1-(800) 362-3343.

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