Contact Us

Have a billing or claims question? Find the correct number to call below:

Billing

For billing, call 800-462-8182

  • Monday – Friday, 8am-7pm EST, and on-call Saturdays as needed

Auto Glass Claims

To report an Auto Glass claim, please call 877-446-0431

All Claims Other than Auto Glass

Call Merchants to report all claims other than Auto Glass at 800-952-5246

For other questions please call us at 1-800-462-1077.

Where are we located?

Merchants Insurance Group provides property and casualty insurance protection to policyholders in Massachusetts, Michigan, New Hampshire, New Jersey, New York, Ohio, Pennsylvania and Vermont. Our regional offices are located in:

Buffalo, New York

Serving Michigan, Central and Western New York, Ohio and Western Pennsylvania

Greg Robinson, Regional Vice President
250 Main Street
Buffalo, New York 14202
800-462-1077 or 716-849-3235
716-849-3246 (fax)
grobinson@merchantsgroup.com

To report an Auto Glass claim, please call 877-446-0431.

Call Merchants to report all other claims at 800-952-5246.

Hauppauge, New York

Serving Hudson Valley and Long Island, New York

Andrew Meehan, Regional Vice President
1393 Veterans Memorial Highway, Suite 401S
Hauppauge, New York  11788
800-722-6523 or 631-366-3355
631-366-6727 (fax)
ameehan@merchantsgroup.com

To report an Auto Glass claim, please call 877-446-0431.

Call Merchants to report all other claims at 800-952-5246.

Bedford, New Hampshire

Serving Massachusetts, New Hampshire and Vermont

Kevin Lasante, Regional Vice President
5 Bedford Farms, Suite 101
Bedford, New Hampshire  03110
800-258-3574 or 603-622-9966
603-622-0606 (fax)
klasante@merchantsgroup.com

To report an Auto Glass claim, please call 877-446-0431.

Call Merchants to report all other claims at 800-952-5246.

Mt. Laurel, New Jersey

Serving New Jersey and Eastern Pennsylvania

Rich Chichester, Regional Vice President
309 Fellowship Road, Suite 300
Mt. Laurel, New Jersey 08054
800-322-8608 or 856-235-8890
856-273-8342 (fax)
Rchichester@merchantsgroup.com

To report an Auto Glass claim, please call 877-446-0431.

Call Merchants to report all other claims at 800-952-5246.