Phone Contacts

Have a billing or claims question?  Select your state below:

Massachusetts

Billing

  • 800-462-8182 Monday – Friday, 8am-7pm EST, and on call Saturdays as needed

Claims

Michigan

Billing

  • 800-462-8182 Monday – Friday, 8am-7pm EST, and on call Saturdays as needed

Claims

New Hampshire

Billing

  • 800-462-8182 Monday – Friday, 8am-7pm EST, and on call Saturdays as needed

Claims

New Jersey

Billing

  • 800-462-8182 Monday – Friday, 8am-7pm EST, and on call Saturdays as needed

Claims

New York (Central and Western)

Billing

  • 800-462-8182 Monday – Friday, 8am-7pm EST, and on call Saturdays as needed

Claims

New York (Hudson Valley and Long Island)

Billing

  • 800-462-8182 Monday – Friday, 8am-7pm EST, and on call Saturdays as needed

Claims

Ohio

Billing

  • 800-462-8182 Monday – Friday, 8am-7pm EST, and on call Saturdays as needed

Claims

Pennsylvania (Eastern)

Billing

  • 800-462-8182 Monday – Friday, 8am-7pm EST, and on call Saturdays as needed

Claims

Pennsylvania (Western)

Billing

  • 800-462-8182 Monday – Friday, 8am-7pm EST, and on call Saturdays as needed

Claims

Vermont

Billing

  • 800-462-8182 Monday – Friday, 8am-7pm EST, and on call Saturdays as needed

Claims

All Others

Billing

  • 800-462-8182 Monday – Friday, 8am-7pm EST, and on call Saturdays as needed

Claims

For other questions please call us at 1-800-462-1077

Providing quality property and casualty insurance protection since 1918

Merchants remains committed to our customers and communities in light of the coronavirus (COVID-19).  Read More