Electronic Funds Transfer (EFT)
To get started, log in to the Policyholder Login page. If you do not already have a user ID and a password for our policyholder dedicated website click “Sign Up Now!” and complete the information. Once you have completed the sign up process, log in and click “My Billing” and then go to the “Information Center” on the “Billing Inquiry” page. Select “Electronic Funds Transfer” and click on the “Electronic EFT Sign Up Form.” You will be walked through a few easy steps to enroll in our EFT program.
Yes. Please note the charges below:
- A $1 service fee will be applied to each insurance bill when all policies on the insurance bill are enrolled in EFT.
- For insurance bills with some, but not all policies enrolled in EFT, a $1 service fee along with an installment charge will be applied to the account.
Yes. You will need to fill out one EFT form for your personal policy and another EFT form for your business policy.
Yes. When you enroll in EFT, all payments need to be deducted from the same account number at the same financial institution on the same EFT withdrawal day selected by the policyholder.
You can use a checking or savings account from your bank or credit union to pay your bill via EFT.
Yes. Both Merchants Insurance Group and your financial institution are required to keep your financial information confidential. Your payment data is passed to your financial institution using industry standard encryption.
Yes. It will indicate the amount of your payment and the date on which it will be deducted from your financial institution account.
If you wish to dispute your bill, you must contact a Merchants Insurance Group Customer Service Representative at 1-800-462-8182.
Notify Merchants Insurance Group at least 10 business days before your Merchants’ bill due date. You can notify us in one of two ways: electronically, on our password protected site, or you can use the paper form (located on our site) and fax or mail it to us.
To make the change electronically, log in to our policyholder dedicated website and click on “My Billing.” You will be taken to your “Billing Inquiry” screen; look for “Electronic Funds Transfer” in the “Information Center” at the bottom of the page. Click on “Electronic EFT Change Form” and follow the easy steps.
To send us a paper copy, print the form below and fax to us at (716) 849-3377, or mail to us at:
Merchants Insurance Group
P.O. Box 4031
Buffalo, NY 14240-4031