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Welcome to IDKs & FAQs: Insurance Defined with Merchants Insurance Group!

For the next few episodes, IDKs & FAQs will answer your questions related to claims with the help of Derek Guarino, Customer Experience Supervisor at Merchants Insurance Group!

What is an auto claim, and when should you file one?

In the first episode of our Claims Spotlight, Derek explains what an auto claim is, when to report it, and why it’s important to report your auto claim to your insurance.

Have Merchants auto insurance and need to file a claim? Here are three ways to do so:

  1. Log onto your My Merchants policyholder portal and click “Report a Claim.”
  2. Contact your independent agent directly.
  3. Call Merchants to report the claim: 1-800-952-5246.

Explore Other Episodes of IDKs & FAQs: Insurance Defined with Merchants Insurance Group

We know that insurance can sometimes be a confusing and even intimidating subject, but it doesn’t have to be. In this video series, we break down various insurance topics for you and feature experienced insurance professionals to share their expertise.

Each episode will answer your questions, big or small, about property and casualty insurance (our specialty!) or even about general insurance terms and concepts.

Other Episodes in the Series:

Independent Agents & New Business Insurance Coverage: Episode 1

What is an independent agent, and what are the benefits of working with an independent agent? In the first episode of the series, we explained how an independent agent can help you select new coverage for your business.

Watch IDKs & FAQs: Independent Agents & New Business Insurance Coverage

Commercial Auto Coverage: Episode 2

In episode 2, we talk about commercial auto coverage. What is a commercial auto policy? Why is it important for your business to have commercial auto coverage? What does it cover that your personal auto policy does not?

Watch IDKs & FAQs: Commercial Auto Coverage

Inland Marine Coverage: Episode 3

In our 3rd episode, we talk about inland marine coverage: what it is, what it covers, and why it’s important for contractors to understand this component of their insurance.

Watch IDKs & FAQs: What is Inland Marine Coverage?

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AutoClaimsCommercial AutoPersonal AutoAll
Katherine Trautwein

Merchants Insurance Group

Merchants Insurance Group sells its products through a network of more than 1,000 independent insurance agents in Massachusetts, Michigan, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, and Vermont. We sell our products through independent insurance agents because we believe they provide value to policyholders through their broad range of products and their insurance expertise.