Merchants Insurance Group’s VP of Claims, Ken Carter, gives recommendations to property owners affected by the recent wind storm. Click here to listen to the full interview on Buffalo’s CBS affiliate, WIVB Channel 4 News.
Merchants Insurance Group is pleased to announce the promotion of Stephen Cross to Vice President and Chief Information Officer. Mr. Cross has been with Merchants since 2011. He has 20 years of various information technology roles with a history of enhancing competitive position through guiding technology strategy. He is a... read more →
Merchants Insurance Group’s VP of Product Management and Actuarial, Sam LaDuca, shares the carrier perspective on removing occupation and education as factors for setting automobile insurance rates in the state of New York. Click here to listen to the full interview on Buffalo’s CBS affiliate, WIVB Channel 4 News.
MIGPay℠, a new “pay-as-you-go” billing and payment program from Merchants Insurance Group, is making it easier for agents and policyholders to process workers’ compensation payments. MIGPay℠ was unveiled December 3, 2018, and is available for policyholders in Massachusetts, Michigan, New Hampshire, New Jersey, Pennsylvania, New York and Vermont. “We operate... read more →
The board of directors of the Professional Insurance Agents of New Hampshire (PIANH) recently met with New Hampshire government officials to discuss important issues facing the state, including workers’ compensation; the health of the insurance industry in the state; the practice of auto dealers engaging in the unlicensed sale of... read more →
Jessica Lynch is new to Merchants, but it is already evident that she embraces the same spirit of community service that so many Merchants employees exemplify. Jessica was recently recognized by the Erie County Bar Association Volunteer Lawyers Project as the first recipient of the Rising Champions for Justice Award.... read more →
Merchants Insurance Group is pleased to announce that Ginny Winkworth, Customer Experience Lead, has been named as co-chair of the Customer Experience Work Group of the Agents Council for Technology (ACT), a program of the Independent Insurance Agents and Brokers of America (IIABA), a trade group for independent insurance agents.... read more →
Benway-Johnston Insurance Inc. of Derry recently celebrated their 45th anniversary with Merchants Insurance Group. The agency, which serves the business insurance needs of Derry, Rockingham County, and surrounding areas, joined with Merchants in 1973, and has been in business since 1972. Benway-Johnston Insurance Inc. specializes in a variety of commercial... read more →
Merchants Insurance Group, a Buffalo, NY based property and casualty insurance company with over 100 years of service in the industry, has selected Hi Marley's platform as its intelligent messaging solution. "Our mission is to help our customers manage risk, pre and post-loss, so that they may live their dreams," said Ken Carter,... read more →
The Agents Council for Technology (ACT) has launched a new Customer Experience Planning Website. This interactive online resource is designed to help agents understand the customer experience lifecycle and leverage technology to achieve the ease of doing business consumers expect. The site explains the six phases of the consumer buying... read more →