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In order to assist our policyholders during the COVID-19 pandemic, our Billing Department is available as noted below:  

Analysts are available by phone 800-462-8182 or email at :

  • Monday through Thursday, 8:00 AM – 5:00 PM
  • Friday 8:00 AM – 4:00 PM
  • If you are unable to make timely premium payments due to financial hardship, please contact our Direct Bill team at 800-462-8182 or by e-mail at
  • Please note that we will accept partial payments.
  • You can also take advantage of “My Merchants”, our secure, policyholder dedicated portal, where you can make payments, access policy, billing and claims information. To gain access, click on the “Policyholder” link under “Login” on our main page. From there, look for the “Sign up now” link where you’ll be walked through a few easy steps.
  • You may pay by credit card or e-check using our online “My Merchants” policyholder portal or the Merchants Mobile app.
    • Policyholders can reach out directly to JP Morgan Chase at 800-852-4052 regarding credit card payments and questions.

Thank you for your understanding and cooperation during this difficult time.  Please check here for updates and further information.

For updated information on the coronavirus, please visit

Robert Klingensmith

Merchants Insurance Group

Merchants Insurance Group sells its products through a network of more than 1,000 independent insurance agents in Massachusetts, Michigan, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, and Vermont. We sell our products through independent insurance agents because we believe they provide value to policyholders through their broad range of products and their insurance expertise.