The new public facing website has been updated for enhanced user experience, with a focus on easier access to information for both current and prospective policyholders, prospective independent agents, and potential job applicants hoping to learn more about Merchants’ culture and the benefits of joining the team. The website redesign also includes a more modern aesthetic, reflecting the company’s commitment to continuous improvement alongside the ever-changing digital landscape.
The following enhancements are some of the updates that have been made to help current policyholders more quickly and easily access the information they need:
• A “Pay My Bill” callout has been added to the menu to make this page, which details online or phone payments, easier to find.
As the new site also includes increased focus on prospective policyholders, visitors will see:
For prospective new agent partners, Merchants’ public facing website now includes:
• More robust information about regional office locations and leadership
For job-seekers considering joining the Merchants team, relevant updates on the new site include:
• A more expansive page, listing information about both the corporate and regional office locations, the benefits Merchants offers in multiple categories, the company’s commitment to diversity, a section discussing internships, and testimonials from current professionals at the company.