Skip to main content

Merchants Insurance Group is pleased to announce that the Wolf Agency, Inc. has been named the company’s 2019 Agent of the Year.

The Agent of the Year designation is awarded to one of Merchants’ more than 1,000 independent agencies for achieving success through outstanding customer service, as well as supporting the company’s core values of integrity, respect, loyalty, teamwork and aspiring to improve.  The Wolf Agency, headquartered in Orchard Park, New York, is part of the Empire Spectrum LLC group of agencies and was given this prestigious award for partnering with Merchants for more than 75 years.  The Wolf Agency is dedicated to serving the insurance needs of the Western New York community, and was noted for their history of sharing Merchants’ goal of providing policyholders with peace of mind so they may live their dreams.

“We are honored that the Wolf Agency chooses to offer Merchants’ products to its clients. Everyone in the agency has the best interests of their clients foremost in their mind,” said Bob Zak, Merchants Insurance Group president and CEO.

The agency was established in 1925 by Frank Wolf and has represented Merchants since 1943. Ray Caputo, president and agency principal, has owned the agency since 1972.

The Wolf Agency has earned President’s Club status with Merchants for several years, joining an elite group of independent insurance agents who have demonstrated a commitment to Merchants and achieved excellence in the insurance industry.  The agency has also taken an active role in various Merchants’ business activities, with Ray Caputo serving on the company’s Agent Advisory Council and agency staff participating in numerous customer focus sessions for Merchants.

“Merchants is pleased to present this award to the Wolf Agency, which has been a valued partner for more than 75 years,” said Charlie Makey, Merchants’ Senior Vice President of Insurance Operations. “The agency supports Merchants’ core values and business philosophy, and we’re proud to work with such a great team of insurance experts.”

The Wolf Agency also shares Merchants’ interest in giving back to the community where they do business and is involved in various philanthropic activities, supporting organizations such as Shea’s Buffalo Theatre, Buffalo City Mission, Nickel City Opera, Feed More WNY, The Red Cross and Salvation Army.  The agency also supports one of its customers, Habitat for Humanity, with sponsorships for special projects.

About Wolf Agency, Inc.
Located in Orchard Park, N.Y., Wolf Agency was founded in 1925, based on the principles of professionalism, service, and integrity. The full-service agency provides business and personal insurance. For more information, visit

Merchants Insurance Group

Merchants Insurance Group

Merchants Insurance Group sells its products through a network of more than 1,000 independent insurance agents in Massachusetts, Michigan, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, and Vermont. We sell our products through independent insurance agents because we believe they provide value to policyholders through their broad range of products and their insurance expertise.