Oct 18

Ginny Winkworth, Merchants Insurance Group, Named Co-chair of the Agents Council for Technology (ACT) Customer Experience Work Group

Merchants Insurance Group is pleased to announce that Ginny Winkworth, Customer Experience Lead, has been named as co-chair of the Customer Experience Work Group of the Agents Council for Technology (ACT), a program of the Independent Insurance Agents and Brokers of America (IIABA), a trade group for independent insurance agents.... read more →
Jul 26

ACT Launches Customer Experience Website

The Agents Council for Technology (ACT) has launched a new Customer Experience Planning Website.  This interactive online resource is designed to help agents understand the customer experience lifecycle and leverage technology to achieve the ease of doing business consumers expect. The site explains the six phases of the consumer buying... read more →