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Merchants’ 15% Relief Payment – FAQ’s

Merchants’ 15% Relief Payment – FAQ’s

By May 7, 2020February 23rd, 2021No Comments
[minti_toggle title=”What is the 15% COVID-19 Relief Payment?” icon=”fa-angle-right”]

The 15% COVID-19 Relief Payment provides eligible policyholders a 15% payment on their insurance premiums.

  • In Massachusetts, Michigan, New Hampshire, New Jersey, Ohio, Pennsylvania and Vermont, the payment will be applied to Commercial Automobile and or MAP® Business Owners (excluding MAP® Auto Repair and MAP® Contractors) policy(s) for the months of April and May.
  • In New York, the 15% Relief Payment will apply to Personal Automobile, Commercial Automobile and or MAP® Business Owners (excluding MAP® Auto Repair or MAP® Contractor) policy(s) for the months of May and June.[/minti_toggle]
[minti_toggle title=”Why is Merchants doing this?” icon=”fa-angle-right”]We’re working hard to earn and keep your business during these tough times. Along with our other ongoing initiatives to help those experiencing difficulty due to COVID-19, the 15% COVID-19 Relief Payment should help ease some of the burden policyholders may be experiencing.[/minti_toggle] [minti_toggle title=”Who is eligible for the 15% COVID-19 Relief Payment?” icon=”fa-angle-right”]
  • In Massachusetts, Michigan, New Hampshire, New Jersey, Ohio, Pennsylvania and Vermont, you are eligible for the relief payment if you have an active Commercial Automobile and or MAP® Business Owners (excluding MAP® Auto Repair and MAP® Contractors) policy(s) in the months of April and or May.
  • In New York, you are eligible for the relief payment in May if you had an active Personal Automobile, Commercial Automobile or Business Owners (excluding MAP® Auto Repair or MAP® Contractor) policy(s) on April 30th. You are eligible for the relief payment in June if you have an active Personal Automobile, Commercial Automobile or Business Owners (excluding MAP® Auto Repair or MAP® Contractor) policy(s) on May 31st.[/minti_toggle]
[minti_toggle title=”Is there anything I need to do in order to receive the payment?” icon=”fa-angle-right”]
  • There is nothing for you to do to receive the COVID-19 Relief Payment.
    • In Massachusetts, Michigan, New Hampshire, New Jersey, Ohio, Pennsylvania and Vermont, the April payment will be applied in mid-May and the payment will be reflected on your next insurance bill issued after that date. The May payment will be automatically applied in mid-June and the payment will be reflected on your next insurance bill issued after that date.  If your policy(s) are paid in full or are no longer active, Merchants will issue a check to you within the following 30 days.
    • In New York, the May payment will be applied in mid-May and the payment will be reflected on your next insurance bill issued after that date. The June payment will be automatically applied in mid-June and the payment will be reflected on your next insurance bill issued after that date.  If your policy(s) are paid in full or are no longer active, Merchants will issue a check to you within the following 30 days.[/minti_toggle]
[minti_toggle title=”What is the minimum payment amount I will receive?” icon=”fa-angle-right”]The minimum COVID-19 Relief Payment will be $10; even if your calculated payment is less than $10.[/minti_toggle] [minti_toggle title=”Will this affect my insurance rates?” icon=”fa-angle-right”]No, as the 15% COVID-19 Relief Payment will not be used in assessing rates in the future.[/minti_toggle] [minti_toggle title=”What if I’m having difficulty paying my bill?” icon=”fa-angle-right”]We also have alternative payment options available. Please call our Direct Bill Team at
1-800-462-8182 or email directbill@merchantsgroup.com and we’ll be happy to work with you to find a solution.
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Merchants Insurance Group

Merchants Insurance Group

Merchants Insurance Group sells its products through a network of more than 1,000 independent insurance agents in Massachusetts, Michigan, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, and Vermont. We sell our products through independent insurance agents because we believe they provide value to policyholders through their broad range of products and their insurance expertise.

IMPORTANT NOTICE FOR POLICYHOLDERS: Merchants will soon require multi-factor authentication to log into the My Merchants Policyholder Portal. Before November 1, 2024, all users should confirm they have access to the email associated with their user profile, as security codes for login will be sent to that email. Need help? Contact Customer Service at 1-(800) 362-3343.

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