Merchants’ 15% Relief Payment and Other Ways We’re Helping

During these times of uncertainty, Merchants Insurance Group hopes you and your family are healthy.  To provide assistance as a result of the “stay at home guidelines” that most states have adopted, Merchants will provide a 15% COVID-19 Relief Payment.

  • In Massachusetts, Michigan, New Hampshire, New Jersey, Ohio, Pennsylvania and Vermont:
    • The 15% Relief Payment will apply to the following types of policies: Commercial Automobile and/or MAP® Business Owners (excluding MAP® Auto Repair or MAP® Contractor).
    • The 15% Relief Payment will be for the months of April and May per state regulations.
    • To receive this payment, there is nothing for the policyholder to do. The April payment will be applied in mid-May and the payment will be reflected on the policyholder’s next insurance bill issued after that date.  The May payment will be automatically applied in mid-June and the payment will be reflected on the policyholder’s next insurance bill issued after that date.
    • If the policy(s) are paid in full, or are no longer active, Merchants will issue a check to the policyholder within the following 30 days.
    • The minimum payment will be $10 even if the calculated payment is less.
  • In New York:
    • The 15% Relief Payment will apply to the following types of policies: Personal Automobile, Commercial Automobile and/or MAP® Business Owners (excluding MAP® Auto Repair or MAP® Contractor).
    • The 15% Relief Payment will be for the month of May, the policy(s) must be active on April 30th. To receive this 15% relief payment for the month of June, the policy(s) must be active on May 31st.
    • To receive this payment, there is nothing for the policyholder to do. The May payment will be applied in mid-May and the payment will be reflected on the policyholder’s next insurance bill issued after that date.  The June payment will be automatically applied in mid-June and the payment will be reflected on the policyholder’s next insurance bill issued after that date.
    • If the policy(s) are paid in full or are no longer active, Merchants will issue a check to the policyholder within the following 30 days.
    • The minimum payment will be $10 even if the calculated payment is less.

Merchants’ 15% Relief Payment Frequently Asked Questions:

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Our top priority is serving you and we recognize that each customer’s situation is unique.

Here are some of the other ways Merchants is assisting during this challenging time:

Billing

  • If you are having difficulty making payments, please contact your independent agent or our Direct Bill team at 1-800-462-8182 or directbill@merchantsgroup.com for assistance.  Payments can be made on our My Merchants policyholder portal by clicking on the “login” area in the upper right corner of the page or by mailing a check to Merchants Insurance Group, P.O. Box 4031, Buffalo, NY 14240-4031.
  • To serve you, our billing hours are from 8am to 5pm Monday – Thursday and 8am to 4pm on Fridays.

Claims

You may continue to report claims by contacting your local independent agent or by calling one of the following Merchants’ numbers:

  • Our claims teams are equipped to meet your needs while taking steps to limit exposure to COVID-19 in keeping with the Centers for Disease Control and Prevention (CDC) guidelines.
  • For your reference, you can find COVID-19 state updates on our COVID-19 state announcements and resources page, merchantsgroup.com/COVID19/.

Electronic Delivery

  • We also provide options for you to have 24-7 access to your policy, billing and claims information on our My Merchants policyholder portal. All of your information is in one safe and secure place.
  • You can enroll in our electronic delivery ePolicy and eBill programs. It’s easy, click on the “login” area in the upper right corner of the page and complete a few simple steps to enroll.

Merchants Insurance Group is dedicated to our customers.  We will continue to monitor and evaluate the COVID-19 situation and take actions as needed to assist you and to earn your business every day, as we have for more than 100 years.

Merchants Insurance Group

Merchants Insurance Group

Merchants Insurance Group sells its products through a network of more than 1,000 independent insurance agents in Massachusetts, Michigan, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, and Vermont. We sell our products through independent insurance agents because we believe they provide value to policyholders through their broad range of products and their insurance expertise.