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Merchants Insurance Group has selected the RC Inspection software from Risk Control Technologies, the industry-leading provider of loss control software solutions for insurance companies, to streamline its loss control operations.

RC Inspection will be used by Merchants’ team of in-house and vendor field loss control consultants to conduct on-site surveys. The software is being delivered to Merchants on a Software-as-a-Service (SaaS) basis, using cloud technologies.

“When we identified the objective of enhancing our loss control operations, we scoured the market for a technology solution that would meet our needs,” said William Orsborn, Loss Control Manager for Merchants. “When we found Risk Control Technologies, we realized that their system wasn’t just a basic inspection system, but an all encompassing loss control management system specifically designed for insurance companies.”

“We are very excited to work with Merchants on this initiative,” said David Hanley of Risk Control Technologies. “They are a very technology-focused company dedicated to providing great service, and RC Inspection will help them take their loss control operation to the next level.”

With the adoption of this software, Merchants’ field loss control staff will be given tablet devices loaded with the software for field data collection. This will allow Merchants’ colleagues to collect risk data, photos, recommendations and diagrams in the field, even in locations without mobile broadband connections.

Once data is collected, it is then uploaded into a central database for underwriters to use in their underwriting decisions. This central data repository also offers data mining and reporting capabilities, which have traditionally been unavailable.

About Risk Control Technologies Inc.
Risk Control Technologies Inc. uses leading-edge technology to simplify paper-based processes in the insurance industry. Today, the loss control solution developed by Risk Control Technologies is used by leading insurers throughout North America. For more information, visit

About Merchants Insurance Group
Merchants Insurance Group offers personal and commercial insurance through a network of more than 600 independent insurance agents throughout the Northeast and North Central United States. With corporate headquarters and regional operations located in Buffalo, NY, Merchants also operates offices in Hauppauge, NY; Mount Laurel, NJ; and Bedford, NH. For more information, visit

Merchants Insurance Group

Merchants Insurance Group

Merchants Insurance Group sells its products through a network of more than 1,000 independent insurance agents in Massachusetts, Michigan, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, and Vermont. We sell our products through independent insurance agents because we believe they provide value to policyholders through their broad range of products and their insurance expertise.