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Merchants Insurance Group is proud to announce the company’s outstanding results from the recent annual agent satisfaction survey conducted by the Independent Insurance Agents and Brokers of New York (IIABNY), ranking first in both commercial and personal lines among “super regional carriers” in New York.

The IIABNY survey categorizes insurance carriers as “national” (providing coverage throughout the country), “super regional” (providing coverage in multiple states) and “regional” (for companies that write only in New York State.)

Merchants is focused on providing superior customer service, quick response times and settling claims issues accurately and fairly. For the past several years, the Buffalo-based company has focused on increasing the use of technology for agents and policyholders.

Merchants Insurance Group offers personal and commercial insurance through more than 650 independent insurance agents throughout the Northeast and North Central United States. With corporate headquarters and regional operations located in Buffalo, NY, Merchants also operates offices in Hauppauge, NY; Mount Laurel, NJ; and Bedford, NH. For more information, visit

The Independent Insurance Agents & Brokers of New York, Inc. represents more than 1,900 members who give consumers a choice of insurance products from more than one insurance company. The organization fulfills the educational, political and business interests of its members.

Merchants Insurance Group

Merchants Insurance Group

Merchants Insurance Group sells its products through a network of more than 1,000 independent insurance agents in Massachusetts, Michigan, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, and Vermont. We sell our products through independent insurance agents because we believe they provide value to policyholders through their broad range of products and their insurance expertise.