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Welcome to Merchants Insurance Group!

Here is what our policyholders are saying in response to their claim experience following Superstorm Sandy:
"In this very difficult and stressful time, [he] was not only knowledgeable and professional, but friendly and courteous. He patiently answered all our questions and helped us navigate what was needed to process our claim. It speaks well of your company to have [him]…representing Merchants Insurance…"              -Gary & Joanne Miller
Click to hear what our customer says about their claim experience
Welcome to Merchants Insurance Group

Merchants Insurance Group, with its headquarters in Buffalo, New York, is comprised of Merchants Mutual Insurance Company and Merchants Preferred Insurance Company. Our companies provide a variety of property and casualty insurance products for commercial and personal lines. Merchants provides high-quality and affordable insurance for home owners, automobile owners, and many businesses, such as contractors and business owners. Merchants operates in Massachusetts, Michigan, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island and Vermont.

Please see the upper right corner of your screen to select the appropriate area for your needs, whether you are an agent or policyholder.


  • ePolicy and eBill: Here you can sign up to receive an electronic policy and/or electronic bill for your Personal Auto, Home Owners, Dwelling Fire and Personal Umbrella policy.
  • Billing and Payments: Here you can review your bills and sign up for Electronic Funds Transfer (EFT) recurring payment plan, or use an "e-check" for a one time online payment.
  • Online Claims Reporting: Here you can report a claim online or check on the status of an open claim.

Click here to learn more about ePolicy and eBill.

To access these features, go to Policyholder Login

If you don't have a UserID and password, click Sign up now!


Please log in to our Agents Login area for comprehensive product and program information.