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Welcome to Merchants Insurance Group!

Here is what one policyholder had to say about her claims experience with Merchants:
"... the money I invest in any type of insurance is very important to me. It must be with an insurance company that treats me with care, respect, and - simply, the same way that I would treat that person, if they had a problem.

Debbie [Merchants' claims representative] treats us professionally, respectfully, and simply - as if she was part of our family.... She responds quickly and fairly.

Debbie can only reflect the values that her company holds dear, and high customer service values must be the soul of your company."

Jayne Dempsey, Merchants policy holder since 1998
Welcome to Merchants Insurance Group

Merchants Insurance Group, with its headquarters in Buffalo, New York, is comprised of Merchants Mutual Insurance Company and Merchants Preferred Insurance Company. Our companies provide a variety of property and casualty insurance products for commercial and personal lines. Merchants provides high-quality and affordable insurance for home owners, automobile owners, and many businesses, such as contractors and business owners. Merchants operates in Massachusetts, Michigan, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island and Vermont.

Please see the upper right corner of your screen to select the appropriate area for your needs, whether you are an agent or policyholder.


  Follow us on
  • ePolicy and eBill: Sign up to receive an electronic policy and/or electronic bill for your policies by clicking on Merchants' electronic document delivery logo (the "M" with rotating arrows).
  • Billing and Payments: Here you can review your bills and sign up for Electronic Funds Transfer (EFT) recurring payment plan, or use an "eCheck" for a one time online payment.
  • Online Claims Reporting: Here you can report a claim online or check on the status of an open claim.
  • Merchants Mobile: Merchants Insurance Group's free app for your mobile phone. You can use it to report a personal auto claim or pay your bill.

Click here to learn more about ePolicy and eBill.

To access these features, go to Policyholder Login

If you don't have a UserID and password, click Sign up now!


Please log in to our Agents Login area for comprehensive product and program information.

Merchants Insurance Group Ranks Number One Among Super Regional Commercial Carriers In New York State Survey

click here to see more about it!