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Welcome to Merchants Insurance Group!

Here is what our policyholders are saying about our enhanced Merchants Mobile app, now with billing capabilities:
"I utilized the new app last month to pay our insurance premium.  It was very easy to use and was quite time saving.  I was able to pay the bill right from the job site without any problems.  Love it."              -Don Curtis
Alltask, LLC
Click to hear what our customer says about their claim experience
Welcome to Merchants Insurance Group

Merchants Insurance Group, with its headquarters in Buffalo, New York, is comprised of Merchants Mutual Insurance Company and Merchants Preferred Insurance Company. Our companies provide a variety of property and casualty insurance products for commercial and personal lines. Merchants provides high-quality and affordable insurance for home owners, automobile owners, and many businesses, such as contractors and business owners. Merchants operates in Massachusetts, Michigan, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island and Vermont.

Please see the upper right corner of your screen to select the appropriate area for your needs, whether you are an agent or policyholder.


  Follow us on
  • ePolicy and eBill: Sign up to receive an electronic policy and/or electronic bill for your policies by clicking on Merchants' electronic document delivery logo (the "M" with rotating arrows).
  • Billing and Payments: Here you can review your bills and sign up for Electronic Funds Transfer (EFT) recurring payment plan, or use an "eCheck" for a one time online payment.
  • Online Claims Reporting: Here you can report a claim online or check on the status of an open claim.
  • Merchants Mobile: Merchants Insurance Group's free app for your mobile phone. You can use it to report a personal auto claim or pay your bill.

Click here to learn more about ePolicy and eBill.

To access these features, go to Policyholder Login

If you don't have a UserID and password, click Sign up now!


Please log in to our Agents Login area for comprehensive product and program information.

Merchants Insurance Group Ranks Number One Among Super Regional Commercial Carriers In New York State Survey

click here to see more about it!