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Policyholder Testimonial: Balloon Masters Shares Their Experience with Merchants Insurance Group Merchants Insurance Group colleagues Erica Kellogg and Kyra-Jade Bogdan with Balloon Masters co-owners Chris and Marlene Potts

Policyholder Testimonial: Balloon Masters Shares Their Experience with Merchants Insurance Group

VIDEO: Merchants Policyholder Testimonial from Balloon Masters   Balloon Masters Shares Their Experience as Merchants…
Katherine Trautwein
Katherine TrautweinAugust 4, 2026
Charles Makey Accepts Award at the “C-Level Executive and Hall of Fame Awards” Event by Buffalo Business First

Charles Makey Accepts Award at the “C-Level Executive and Hall of Fame Awards” Event by Buffalo Business First

In August 2025, Merchants Insurance Group proudly announced that President & Chief Executive Officer, Charles…
Erica Kellogg
Erica KelloggOctober 20, 2025
Merchants President & CEO Charles Makey Honored with “C-Level Executives Award” by Buffalo Business First Charles Makey's headshot, logo for Buffalo Business First's C-Level award, 2025

Merchants President & CEO Charles Makey Honored with “C-Level Executives Award” by Buffalo Business First

Merchants President & CEO Charles Makey Honored with “C-Level Executives Award” by Buffalo Business First…
Katherine Trautwein
Katherine TrautweinAugust 12, 2025
Merchants Insurance Group Honored With 2024 Ivans Spark Award Rachel Reid accepts Ivans Spark Award on behalf of Merchants Insurance Group, 2024

Merchants Insurance Group Honored With 2024 Ivans Spark Award

Merchants Receives 2024 Ivans Spark Award Merchants Insurance Group was named a recipient of the…
Katherine Trautwein
Katherine TrautweinSeptember 30, 2024
Merchants Insurance Group Appoints President Charles E. Makey, III, As President and Chief Executive Officer Text reads "Charles E. Makey, III Named President and Chief Executive Officer of Merchants Insurance Group" next to a photo of Charles Makey

Merchants Insurance Group Appoints President Charles E. Makey, III, As President and Chief Executive Officer

Charles E. Makey, III Named President and Chief Executive Officer of Merchants Insurance Group  …
Katherine Trautwein
Katherine TrautweinFebruary 13, 2024
Robert M. Zak Appointed Board Chair of Merchants Insurance Group Robert M. Zak Appointed Board Chair of Merchants Insurance Group

Robert M. Zak Appointed Board Chair of Merchants Insurance Group

Robert M. Zak, recently retired as president and CEO of Merchants Insurance Group, has been…
Erica Kellogg
Erica KelloggMarch 31, 2021
Merchants Insurance Group helps the NFTA, the city and the local economy with renovation work on Main/Seneca street Metro Rail stations Merchants Insurance Group and the NFTA unveil recently renovated Metro Rail stations at Main near Seneca streets in Buffalo, NY as part of Buffalo'[s resurgence.

Merchants Insurance Group helps the NFTA, the city and the local economy with renovation work on Main/Seneca street Metro Rail stations

https://youtu.be/pYE3BFx9jq0 Merchants Insurance Group, partnering with the Niagara Frontier Transportation Authority (NFTA), unveiled the enhanced…
Erica Kellogg
Erica KelloggMarch 29, 2021
Charles E. Makey, III Named President of Merchants Insurance Group Charles E. Makey, III Named President of Merchants Insurance Group

Charles E. Makey, III Named President of Merchants Insurance Group

Merchants Insurance Group, a group of property and casualty insurance companies serving policyholders in the…
Erica Kellogg
Erica KelloggMarch 18, 2021

Merchants News

  • Merchants Awarded the Fiercely Independent: Regional Carrier of the Year Designation by Indium October 2, 2026
  • NAMIC’s Mutual Insurance Professional Certification Awarded to Merchants President & CEO Charles Makey October 1, 2026
  • Merchants Sponsors and Participates in 2026 Walk to End Alzheimer’s September 29, 2026
  • Strategy Teams Dinner September 28, 2026

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Recent Updates

  • Café Patio Safety: Managing Risks in Outdoor Seating Areas July 30, 2026
  • Risk Management Best Practices for Pool Maintenance Contractors July 15, 2026


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