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Merchants Insurance Group earns Best Places to Work in 2024, graphic announcing this award

Merchants Insurance Group has once again been named one of Western New York’s “Best Places to Work,” according to Buffalo Business First. This is the second consecutive year that Merchants has pursued and received this distinction.

Buffalo Business First published its annual “Best Places to Work in Western New York” on Wednesday, January 24, 2024. Companies named on this year’s list were selected based on the results of an anonymous employee survey completed in the fall. The survey measures employee engagement in six categories:

  • Communication
  • Employee needs
  • Manager effectiveness
  • Personal engagement
  • Team dynamic
  • Trust in leadership

The organizations that achieved the highest scores on the anonymous employee survey were deemed “Best Places to Work in Western New York.”

“It is an honor to be acknowledged as one of the ‘Best Places to Work in Western New York,'” said Charles E. Makey, III, President of Merchants Insurance Group. “Thank you to all the Merchants colleagues who voted for our great company to be recognized for this prestigious award in our Western New York community. The amazing team of talented professionals at Merchants Insurance make our company great every day!”

Of 80 finalists, Merchants was one of just six companies of its size (250-799 employees) recognized in 2024.

To view the complete “Best Places to Work in Western New York” list,


Merchants Insurance Group's 2024 Best Places to Work badge


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Katherine Trautwein

Merchants Insurance Group

Merchants Insurance Group sells its products through a network of more than 1,000 independent insurance agents in Massachusetts, Michigan, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, and Vermont. We sell our products through independent insurance agents because we believe they provide value to policyholders through their broad range of products and their insurance expertise.