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Text reads "Best Places to Work - 2023 | Merchants Insurance Group" over image of Buffalo, New YorkMerchants Insurance Group has been named as one of Business First’s 2023 “Best Places to Work in Western New York.”

Finalists were determined by the results of an anonymous employee survey conducted in the fall of 2022. The survey measured employee engagement in six categories:

  • Communication
  • Employee needs
  • Manager effectiveness
  • Personal engagement
  • Team dynamic
  • Trust in leadership

The companies with the highest scores on the survey were deemed Western New York’s Best Places to Work, according to Business First.

“It is an honor to be one of the ‘Best Places to Work in Western New York’ finalists,” said Charles Makey, President of Merchants Insurance Group. “Thank you to the amazing team of talented professionals at Merchants who make our company great every day!”

Of 77 finalists, Merchants Insurance Group was one of only 14 large companies (100-249 employees) recognized. While the business journal has published the annual list for 18 years, this was Merchants’ first time pursuing this distinction.

Buffalo Business First published “Best Places to Work in Western New York,” on Wednesday, January 25, 2023. To view the complete list, visit


Leadership team at Merchants Insurance Group poses together

From left: Christine Schmitt, Executive Vice President and Chief Financial Officer; Stephen Cross, Vice President and Chief Information Officer; Kenneth Carter, Vice President of Claim Operations; Charles E. Makey, III, President; Kelly Julius, Vice President of Human Resources; Benjamin Walden, Vice President, Chief Actuary; Dan Bierbrauer, Senior Vice President of Regional Operations; Joseph Meyer, Senior Vice President of Underwriting, Product Management, and Corporate Programs

Merchants colleagues raise their hands in the air outside Merchants Insurance Group corporate office in Buffalo, NY, celebrating that we were named among Business First's "Best Places to Work in Western New York"

Colleagues outside of Merchants Insurance Group’s corporate headquarters in Buffalo, NY!


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Katherine Trautwein

Merchants Insurance Group

Merchants Insurance Group sells its products through a network of more than 1,000 independent insurance agents in Massachusetts, Michigan, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, and Vermont. We sell our products through independent insurance agents because we believe they provide value to policyholders through their broad range of products and their insurance expertise.