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Visit the NEW My Merchants Policyholder Portal, Now With Text Alerts

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Merchants Insurance Group Launches Enhanced Self-Service My Merchants Policyholder Portal with Text Alert Options

Merchants Insurance Group is thrilled to announce the launch of our updated My Merchants policyholder portal, now with the option to enroll in text alerts!

Updated My Merchants Portal

Merchants Insurance Group’s policyholder portal, My Merchants, has undergone a major design refresh, designed with extensive detail to meeting policyholder needs.

The updated My Merchants self-service portal provides an enhanced, more user-friendly experience with increased phone and tablet compatibility. Our updated design makes navigating the portal easier than ever!

New Text Alerts from Merchants

While the company has offered claims texting for years, for the first time, My Merchants now offers the option to enroll in text alerts from Merchants regarding billing and policy documents.

Policyholders who opt into text alerts will receive a text message from Merchants whenever they have a new document, like a bill, to view in the My Merchants portal. Policyholders can opt out or change preferences at any time on My Merchants.

Get Started

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Merchants will continue optimizing the portal and texting through ongoing updates based on policyholder and agent feedback.


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Megan Makula; Katherine Trautwein; Scott Behrent; Tom Tempeny; Charles Makey; Ken Dobinski; Patricia Dobson; Erica Dalton; Anthony Micheletti; Kyra-Jade Lewis; John Bodensteiner; Lisa Grajeda; John Salvisburg; Christine Schmitt; Umesh Mallya; Stephen Cross

Members of the team the Policyholder Experience project team celebrating continuous optimization of our customer experience.


Katherine Trautwein

Merchants Insurance Group

Merchants Insurance Group sells its products through a network of more than 1,000 independent insurance agents in Massachusetts, Michigan, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, and Vermont. We sell our products through independent insurance agents because we believe they provide value to policyholders through their broad range of products and their insurance expertise.