Industrial Coverage, headquartered in Patchogue, New York, has been named the 2018 Agent of the Year by Merchants Insurance Group.
The Agent of the Year award recognizes one of Merchants’ more than 1,000 independent agencies for achieving success through outstanding customer service. Award recipients must embrace Merchants’ core values of integrity, respect, loyalty, teamwork and the aspiration to improve.
“Industrial Coverage shares a common thread with Merchants – operating on behalf of its customers. This was the case when through three generations of the Romeo family’s ownership and now, operating as a subsidiary of a member-focused credit union. Industrial Coverage has earned our trust,” said Bob Zak, Merchants Insurance Group president and CEO.
The agency was founded in 1958 by Michael J. Romeo, and the business has truly become a family enterprise. Today, the agency remains headed by the Romeo family: Agency Principal/President and CEO, Michael Romeo, Jr.; Vice President of Sales, Michael
J. Romeo II; Vice President of Operations, Michael Donato; and Joseph H. Romeo, Director of Client Relations. This generation of Romeos are the grandsons of the founder, Michael J. Romeo, and sons of Michael A. Romeo, Sr., and Joseph M. Romeo, who previously headed the agency.
“Our relationship with Merchants has always been special,” said Mike Romeo, Jr., of Industrial Coverage. “We are truly a multi-generational business, and to receive this recognition is a special distinction for our business and our family.”
In January 2013, the agency was acquired by UNFCU Financial Services LLC, a wholly-owned subsidiary of the United Nations Federal Credit Union, and the agency became the insurance “arm” of UNFCU. UNFCU/Industrial Coverage’s commitment to
corporate social responsibility encompasses everything from philanthropy, volunteerism and environmental stewardship to diversity, corporate governance, and ethics.
Industrial Coverage has qualified four times for the prestigious Merchants Insurance Group President’s Club, an elite group of independent insurance agents who have demonstrated a commitment to Merchants and achieved excellence in the insurance industry. The agency has also taken an active role with Merchants, serving on the company’s regional and national Agent’s Advisory Council.
Philanthropy and giving back to the communities it serves has always been a cornerstone of the agency’s belief, evidenced by its active support of numerous organizations, including “Friends of Karen,” which helps critically ill children and their families, the ALS [amyotrophic lateral sclerosis/Lou Gehrig’s disease] “Ride for Life,” as well as the UNFCU Foundation, among others.
“We are thrilled to deliver this prestigious award to Industrial Coverage,” said Charlie Makey, Merchants’ Senior Vice President of Insurance Operations. “Industrial Coverage aligns perfectly with Merchants on delivering quality service, building long term relationships, and giving back to their communities. We are proud to work with such a talented team of insurance professionals.”